Shipping policy

This Shipping Policy explains the shipping and delivery arrangements applicable to orders placed through couturecandyx.shop.

We aim to provide customers with clear information concerning shipping costs, estimated delivery times, order processing, tracking, delivery problems and related matters.

Free Standard Shipping

All orders placed through couturecandyx.shop qualify for free standard shipping.

No standard shipping charge is added to an eligible order.

If optional premium, expedited or alternative delivery services are made available in the future, the applicable additional charge will be shown before the customer confirms the order.

Free standard shipping does not limit any mandatory consumer rights.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 calendar days.

This is an estimated delivery timeframe and is intended to provide customers with a reasonable expectation of when an order should arrive under normal circumstances.

Where a different delivery estimate is expressly displayed for a particular product or communicated during checkout, the specific information applicable to that order may take precedence.

Mandatory statutory delivery obligations remain unaffected.

Order Processing

After an order is submitted, it may undergo payment authorization, fraud-prevention checks, inventory confirmation, fulfilment preparation and packaging before shipment.

Customers may receive an order-confirmation email after checkout and a separate shipping or tracking notification after dispatch where tracking is available.

Delivery Estimates

Delivery estimates are provided in good faith but may be affected by circumstances including:

• Carrier network congestion;
• Public holidays;
• Severe weather;
• Customs procedures;
• Transportation disruptions;
• Incorrect or incomplete delivery addresses;
• Remote delivery locations;
• Security inspections;
• Extraordinary demand;
• Natural disasters;
• Governmental restrictions; or
• Other circumstances outside reasonable control.

Where a delay occurs, statutory rights concerning delayed delivery remain unaffected.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before placing an order, customers should carefully check the recipient name, street information, building or apartment number, postal code, city and country.

If the customer discovers an address error shortly after ordering, the customer should contact:

info@couturecandyx.shop

We will make reasonable efforts to correct the address before dispatch, but an address change cannot be guaranteed once fulfilment or shipment has begun.

Incorrect Addresses

If a shipment cannot be delivered because the customer supplied materially incorrect or incomplete delivery information, additional handling or reshipping may be necessary.

Any additional cost charged to the customer will be imposed only where legally permitted and where the customer is responsible for the relevant problem.

Tracking Information

Where tracking is available, customers may receive a tracking number or tracking link after shipment.

Tracking systems are operated by shipping or logistics providers and may not update immediately after a parcel enters the carrier network.

Temporary gaps in tracking information do not necessarily mean that a shipment has been lost.

Multiple Packages

Orders containing multiple products may sometimes be shipped in separate packages.

Packages belonging to the same order may arrive on different dates.

Where multiple tracking numbers are generated, customers should review each shipment separately.

Delayed Shipments

If an order has not arrived within the expected timeframe, customers should contact:

info@couturecandyx.shop

We may review tracking information, contact relevant logistics providers or take other reasonable steps to investigate.

A delivery estimate does not exclude statutory rights available where goods are not delivered within a legally required or contractually agreed timeframe.

Lost Packages

If tracking information indicates that a parcel may have been lost, customers should contact us.

We will investigate the shipment and provide an appropriate resolution where required by applicable law.

Customers should not be required to bear transportation risk where mandatory consumer law places that risk on the seller.

Packages Marked Delivered

If a carrier records an order as delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbours where appropriate, parcel lockers and any safe-place information supplied by the carrier.

If the parcel still cannot be located, the customer should contact:

info@couturecandyx.shop

We will review available delivery information and determine the appropriate next steps.

Damaged Shipments

If goods arrive damaged, customers should contact us promptly and provide relevant order information.

Where reasonably necessary, we may request photographs showing the product, packaging and reported damage.

Customer rights regarding damaged or defective goods are governed by applicable law and our Return and Refund Policy.

Incorrect Items

If a shipment contains the wrong product, size, colour or quantity, customers should contact:

info@couturecandyx.shop

We will review the order and provide an appropriate remedy where required.

Customs and Import Procedures

Some orders may cross international borders during fulfilment or transportation.

Where customs or import procedures apply, shipment timing may be affected.

Any duties, taxes or import charges payable by a customer must be disclosed or handled in accordance with applicable consumer law and the information provided through the ordering process.

Nothing in this Policy authorizes undisclosed mandatory charges after checkout where such charges would be unlawful.

Delivery Attempts

A carrier may make one or more delivery attempts or redirect a parcel to a pickup point or parcel locker according to the carrier's normal procedures.

Customers should monitor tracking information where available.

Failure to collect a parcel does not automatically constitute a valid exercise of a statutory withdrawal right.

Refused Shipments

If a customer wishes to withdraw from an eligible purchase, the customer should provide a clear withdrawal statement through the applicable withdrawal procedure.

Simply refusing delivery may not by itself provide all information required to establish a withdrawal request.

Shipping and the Right of Withdrawal

Eligible consumers may exercise their statutory right of withdrawal in accordance with our Return and Refund Policy.

Where a valid statutory withdrawal occurs, reimbursement of delivery costs will be handled according to applicable law.

Because our standard delivery service is free, customers ordinarily have no standard outbound shipping charge to be reimbursed.

Return Shipping

Free outbound standard shipping does not necessarily mean that return shipping is free.

For a standard change-of-mind withdrawal, the customer bears the direct cost of returning goods where applicable law permits this and the customer has been properly informed.

Where goods are defective, damaged, incorrect or otherwise non-conforming, return-cost responsibility will be determined under applicable law.

Order Cancellation

Customers wishing to cancel an order before shipment should contact us as soon as possible at:

info@couturecandyx.shop

We will make reasonable efforts to process the request.

However, orders may enter fulfilment quickly, and cancellation before dispatch cannot always be guaranteed.

Any statutory withdrawal rights remain unaffected.

Unclaimed Packages

Customers are responsible for cooperating reasonably with delivery arrangements.

If a package is returned because it was not collected or because delivery information supplied by the customer was materially incorrect, we will review the circumstances and process the order according to applicable law.

Delivery to Secure Locations

Where a customer authorizes a carrier to leave a parcel in a particular safe location, parcel locker, pickup point or with another person, delivery consequences may depend on the specific authorization and applicable law.

Customers should use carrier delivery-preference services carefully.

Changes to Orders After Shipment

Once an order has been handed to the carrier, we may be unable to change the delivery address, intercept the shipment or change the delivery method.

Customers should contact us if assistance is required, but changes after dispatch cannot be guaranteed.

Customer Responsibility

Customers should monitor order communications and provide accurate contact and delivery information.

Customers should also notify us reasonably promptly when they become aware of a delivery problem.

Nothing in this provision transfers statutory seller responsibilities to the customer.

Our Responsibility

We will take reasonable steps to arrange shipment, provide available delivery information, investigate reported problems and comply with mandatory legal obligations concerning delivery.

Nothing in this Shipping Policy limits liability or consumer remedies that cannot legally be excluded.

Contact

For shipping, tracking or delivery questions:

couturecandyx.shop
Email: info@couturecandyx.shop