Terms of service

These Terms of Service govern the use of couturecandyx.shop and purchases made through the website.

By accessing the website or placing an order, users agree to comply with these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts mandatory German or European Union consumer rights.

For questions concerning these Terms, contact:

info@couturecandyx.shop

Scope

These Terms apply to the use of couturecandyx.shop and to contracts concluded through the online store unless a specific provision states otherwise.

Additional policies, including our Privacy Policy, Return and Refund Policy and Shipping Policy, form part of the information applicable to purchases through the store.

Eligibility

Customers must have the legal capacity required to enter into the relevant purchase contract.

Persons purchasing on behalf of another person or organization must have authority to do so.

Product Presentation

Products displayed on couturecandyx.shop are presented with descriptions, photographs, prices and available options.

We make reasonable efforts to ensure that product information is accurate.

Minor differences may occur due to screen settings, photography, manufacturing tolerances, material characteristics and reasonable product updates.

Mandatory rights concerning goods that do not conform to their description remain unaffected.

Ordering Process

Customers select products and available options, add them to the shopping cart and proceed through checkout.

Before submitting an order, customers should review the products, quantities, prices, delivery information and payment information shown during checkout.

Customers may correct input errors before submitting the order through the functionality made available during checkout.

Contract Formation

The contractual effect of an order and confirmation process will be determined in accordance with applicable law and the information presented during checkout.

An automated acknowledgment that an order has been received does not necessarily constitute unconditional acceptance where applicable law permits a distinction between acknowledgment and acceptance.

If we cannot accept an order, any payment that must be returned will be reimbursed in accordance with applicable law.

Order Information

Customers must provide accurate, current and complete information during checkout.

Customers are responsible for checking the shipping address, email address, product options and quantities before submitting an order.

We are not responsible for avoidable delays resulting from materially incorrect information supplied by the customer, except where mandatory law provides otherwise.

Prices

Prices are displayed on couturecandyx.shop.

Prices may change for future orders.

Once a binding contract has been formed, subsequent changes to the website's displayed price will not ordinarily alter the agreed price for that contract, subject to applicable law.

Applicable taxes and mandatory charges will be handled through checkout as required.

Obvious Errors

If an obvious pricing, technical or product-information error occurs, we may take steps permitted by applicable law to correct the error.

Customers will be informed where an order cannot be fulfilled because of such an error.

Nothing in this provision allows us to disregard a legally binding consumer contract where the law does not permit cancellation.

Payment

Customers must use an authorized payment method.

Available payment methods are shown during checkout and may vary according to location, currency, transaction amount and payment-provider availability.

Payment may be processed by Shopify, Shopify Payments or another payment provider.

Fraud Prevention

Orders may be subject to reasonable fraud-prevention, identity, payment or security checks.

We may decline or cancel transactions where there are reasonable grounds to suspect fraud, unauthorized payment activity or abuse, subject to applicable law.

Product Availability

Products are offered subject to availability.

Placing a product in a shopping cart does not necessarily reserve inventory.

If an ordered product becomes unavailable after payment, we will take appropriate steps, including reimbursement where required.

Shipping

All orders receive free standard shipping.

Our standard estimated delivery timeframe is 15–20 calendar days.

More detailed information appears in our Shipping Policy.

Delivery estimates do not remove statutory rights relating to delivery.

Risk and Delivery

Risk relating to goods purchased by consumers passes in accordance with mandatory applicable law.

Nothing in these Terms is intended to transfer transportation risk to a consumer earlier than permitted by law.

Right of Withdrawal

Eligible consumers may have a statutory 14-day right of withdrawal for distance contracts.

The applicable procedure is described in our Return and Refund Policy.

Where required, an electronic withdrawal function will be made available to enable customers to exercise eligible withdrawal rights through the store.

Defective Goods

Customers have statutory rights where goods are defective or do not conform to the contract.

Those rights are separate from the statutory withdrawal right and are not restricted by these Terms.

Returns and Refunds

Returns and refunds are handled under our Return and Refund Policy and mandatory applicable law.

No store policy, promotional condition or "final sale" description overrides a statutory right that cannot legally be waived.

Intellectual Property

Unless otherwise indicated, website content including text, layout, design elements, graphics, store branding and other protected materials may be owned by or licensed to the operator of couturecandyx.shop or relevant third parties.

Users may access the website for ordinary personal shopping purposes.

Nothing in these Terms grants users a license to reproduce, commercially exploit, distribute or create unauthorized derivative works from protected content.

Prohibited Use

Users must not misuse couturecandyx.shop.

Prohibited activities include unauthorized access to systems, distribution of malicious code, fraudulent transactions, misuse of customer accounts, interference with website security, automated extraction where prohibited by law or authorization, infringement of intellectual-property rights and use of the store for unlawful purposes.

Third-Party Services

The store may rely on third-party services including Shopify, payment providers, logistics providers, analytics services and other ecommerce technology.

Third-party services may be governed by their own terms and privacy practices.

We are not responsible for independent third-party conduct to the extent responsibility cannot legally be attributed to us.

External Links

Links to third-party websites may be provided for convenience.

A link does not necessarily constitute endorsement of all information, products or services available through the linked website.

Customer Accounts

Where customer-account functionality is offered, customers are responsible for maintaining the confidentiality of login credentials and for using reasonable security precautions.

Customers should contact us if they believe their account has been accessed without authorization.

Reviews and User Content

Where users are permitted to submit reviews or other content, such content must not be unlawful, misleading, threatening, defamatory, infringing or malicious.

We may moderate or remove content where reasonably necessary and legally permitted.

Communications

Transactional communications may be sent concerning orders, payments, shipping, delivery, cancellations, returns, refunds or customer-service requests.

Marketing communications are handled according to applicable law and our Privacy Policy.

Privacy

Personal data is processed as described in our Privacy Policy.

Use of the website may also involve cookies and related technologies.

Website Availability

We aim to maintain the availability of couturecandyx.shop but do not guarantee uninterrupted operation at all times.

Temporary interruptions may occur due to maintenance, security incidents, technical failures, infrastructure outages or circumstances outside our reasonable control.

Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing in these Terms is intended to exclude mandatory liability for intentional misconduct, gross negligence, injury to life, body or health, product liability or other liability that cannot legally be excluded.

Any limitations applicable in other circumstances will apply only to the extent permitted under applicable law.

Force Majeure and Events Outside Reasonable Control

Performance may be affected by circumstances outside reasonable control, including severe weather, natural disasters, transportation disruptions, governmental restrictions, customs disruptions, infrastructure failures, labour disruptions or other extraordinary events.

This provision does not remove statutory consumer remedies arising from delayed or failed performance.

Governing Law

These Terms are intended to operate in accordance with applicable law.

Where German mandatory consumer-protection law applies to a customer, nothing in a choice-of-law provision or these Terms deprives that consumer of mandatory protections to which the consumer is legally entitled.

Consumer Dispute Resolution

We aim to resolve customer complaints directly wherever possible.

Questions or complaints should first be sent to:

info@couturecandyx.shop

Unless a mandatory legal obligation requires participation in a particular consumer dispute-resolution procedure, couturecandyx.shop does not voluntarily commit through these Terms to participation before a consumer arbitration body.

Where applicable law requires specific dispute-resolution information following an unresolved consumer dispute, that information will be provided in accordance with applicable legal requirements.

EU Online Dispute Resolution Platform

The former European Commission Online Dispute Resolution Platform has been discontinued and is therefore not included as an active dispute-submission mechanism in these Terms.

Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or replaced only to the extent necessary to comply with mandatory law.

No Waiver

A failure to enforce a contractual right on one occasion does not necessarily constitute a waiver of that right on another occasion.

This provision does not affect mandatory consumer rights.

Changes to These Terms

We may update these Terms for future website use and future transactions.

Changes will not retroactively remove contractual or statutory rights that have already arisen.

The current version will be published on couturecandyx.shop.

Contact

For questions regarding these Terms of Service:

couturecandyx.shop
Email: info@couturecandyx.shop